When the protests in Madison started, I don’t think anyone – myself included – expected them to endure for so long or to have so much of an impact. But as the protests gained momentum, the news media has started its speculation about whether Madison represented the frontline of a new political conflict. But even if …
Continue reading ‘Tweeting the revolution: Social media and Madison’s protests’ »
I know it’s been a while since I’ve blogged. But this time, it isn’t because I don’t have enough to say, it’s because I have too much to say. Those of you who follow my Twitter feed probably realize I’ve been spending a lot of time at the Capitol, joining in the protests against Governor …
For those of you who follow my Twitter feed, it should come as no surprise that I’ve been focusing much of my energy on Wisconsin governor Scott Walker’s proposal to end union bargaining rights for UW state employees for anything other than pay. This proposal, of course, has me frustrated on so many levels: I …
Continue reading ‘Bad for business: Scott Walker’s proposal hurts Wisconsin’ »
Customer service has always been an important priority for businesses – at least as long as there has been competition. Customer service can distinguish companies offering similar products at similar prices from each other – especially when that service is an integral part of the product. But customer service has become even more important in …
Continue reading ‘Customer service in a social media world’ »
The State of the Union can be one of the most important political events of the year. The President has an opportunity to outline his agenda, to highlight his priorities, and to set the tone for political debate for the next months. And while President Obama continues to show his oratory prowess, I was disappointed …