Customer service has always been an important priority for businesses – at least as long as there has been competition. Customer service can distinguish companies offering similar products at similar prices from each other – especially when that service is an integral part of the product. But customer service has become even more important in …
Continue reading ‘Customer service in a social media world’ »
The State of the Union can be one of the most important political events of the year. The President has an opportunity to outline his agenda, to highlight his priorities, and to set the tone for political debate for the next months. And while President Obama continues to show his oratory prowess, I was disappointed …
The debate over taxes is always contentious, but never more so than this year. The debate comes at a time when many Democrats are frustrated with Obama’s attempts at bipartisanship, feeling that Republicans haven’t reciprocated. Yet it also follows a midterm election in which Democrats lost their House majority, allowing Republicans to claim they had …
Continue reading ‘A taxing compromise: Putting the country first’ »
So, a week later, I’m finally getting back to my promised continuing analysis of the Rally to Restore Sanity. Because I don’t want to belabor the experience too much, I think this will be my last post on the subject. Thus, I have to address the importance of the event – especially in terms of …
Continue reading ‘The Rally to Restore Sanity: Politics & targets’ »
With a week to go before the midterm elections, both parties are looking to motivate their supporters to turn out. For Democrats, this has meant reaching out especially for the young voters who made such a difference in their 2008 efforts. But young voters aren’t responding to their efforts, with low expected turnout rates. Conversely, …